Testimonials
Customer Reviews
What our finance clients say about us
Patrick Williamson
★★★★★
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One of the many great things I can say about Cara and Karlee is they've always got your back. When one of the Big 4 banks tried to give us a variable interest rate 1% higher than the rate we had applied to rate lock because they had dragged their feet processing the rate lock payment despite repeated reminders from Karlee, Cara escalated to a state manager to fight for the original rate, and would not take no for an answer. Her determination caused the reluctant manager to back down and give us the original rate. Not only will this save us a LOT of money, it demonstrates how fiercely the crew at Borro were prepared to defend our interests, and it comes after a strong history of high quality service and responsiveness. I cannot praise the Borro team highly enough, and would not hesitate to recommend them to anyone. Professional integrity like this is hard to find!
Kelsea Johnson
★★★★★
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Can’t thank Karlee and Cara enough for all of their help and support in making our dream into a reality. Before we had our first meeting with Cara, we thought that purchasing our block of land and building our home was not possible. We’d had set backs with other bank/brokers and we were feeling very deflated. We left our meeting with Cara and we’re approved within weeks. Karlee has been so amazing and supportive with all of the paperwork, and is so quick to respond and action anything. She has been so patient with all of the blocks development delays, and has made the process so easy and stress free. She communicated with us throughout the process so we always knew what was happening. The knowledge and experience that these ladies have has made our dreams a reality, and I would recommend them to anybody.
Angela Willis
★★★★★
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I feel on my feet after finding Cara and Karlee from BORO. They were both there from start to finish in finding the right home loan and consolidating my debts they always returned my emails and phone calls promptly and happy to try and answer any questions I had. They are both kind, caring, smart, and very knowledgeable brokers. I give them 5 stars out of 5! I would highly recommend them to anybody looking for a great broker ! Thank you once again Cara and Karlee X
Ric Ha
★★★★★
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Cara and her team have been wonderful to deal with for my first property purchase! I decided to engage Cara because I got to see first-hand her capabilities when previously working in conveyancing. I noticed that Cara was willing to go above and beyond and actually cared about her clients. Cara made the process as simple and stress free as possible. Cara and her team provided quick responses to all my queries during the process which was much appreciated. I am more than happy to recommend Cara to anyone looking to engage a mortgage broker. Cheers - Ricco
Blue Mountain
★★★★★
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Cara and team are absolutely fantastic to deal with.. swift and prompt service throughout. Cara managed to get almost double the borrowing amount for our investment than our bank. There were no delays and always had accurate communication with us and the conveyancer. Cara and Karlee were quick in all their replies to our calls and emails. Helped us to buy our second investment property in Aus and refinance existing home loans. Team borro went above and beyond to get the best deal possible for us. Thankyou.
Positive: Professionalism, Quality, Responsiveness, Value
htein lin oo
★★★★★
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I rarely give review on google but for Cara I have to give them 5 stars. She is the BEST mortgage broker I have been dealt with in last 7 years.Not one of the best I mean the BEST. Professional, very quick response, make job done in one week (not even one week actually). She works for you man, not for the big banks !!
Positive: Professionalism, Quality, Responsiveness, Value
Nicole Pyrcz
★★★★★
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We have just recently refinanced our home loan through the team at Borro and I honestly couldn't recommend them enough to anyone in need. We mostly dealt with Cara who was extremely professional, helpful and efficient. Customer service is a very important aspect for us and I was blown away by the level of service we received in comparison to other brokers we have used in the past. The documentation process was very easy and quick to use online and Cara was so good at anticipating what the banks may require in advance so there was never any time wasted. I also really like how Borro have a dedicated team structure such as client services managers to assist with the whole process to ensure everything is streamlined. Karlee followed up with us on a regular basis and nothing was ever too much trouble. We will definitely be using their services again. We are really grateful for their quality service and are really happy with the outcomes.
Positive: Professionalism, Responsiveness
Nicole Patterson
★★★★★
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Thank you to Cara and the team at Borro for going above and beyond with our recent property refinance. Cara’s in-depth knowledge and expertise meant that we were met with professional service and advice from start to finish. Every query and question was answered straight away and the process was simple, fast and streamlined, which is exactly what we needed being busy, working parents. We are extremely happy with the outcome and highly recommend Borro. Thank you for exceeding our expectations and we look forward to working with you again in the future!
Mccarthy Jane
★★★★★
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The support I received from Cara in sourcing my mortgage was Outstanding. I currently live overseas, which in self, came with its own challenges. But with Cara’s ‘can do’ attitude, financial knowledge and strong communication skills, she successfully secured the right package for me. I would highly recommend Cara and Borro and really appreciate all the help she has provided me.
Susanne Hayward
★★★★★
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Cara will move mountains to get the best value. Extremely motivated and will not giveup. Cara is Professionally Dedicated. Her expertise, knowledge in finance Industry is guaranteed service with a smile, value honesty and integrity. Cara is An amazing Lady and she will inspire you, and strive to deliver results for you Making you feel like you have won lotto. However you may not of won lotto, You have however won and met Cara.
Positive: Professionalism, Quality, Responsiveness, Value
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